FAQS

Where do I find delivery information? +

All information on our shipping & delivery methods and pricing can be found on our shipping page.

Do you deliver outside of the UK? +

No, we only ship within the UK currently.

Can I speak to someone about my order? +

We'd love to help you with any order queries. Please use our contact form, or contact our customer service team at customersupport@adoredbeauty.com.

Can I make any changes to my order? +

Unfortunately, we are unable to make any changes to your order once you have placed it. However, if you email us at customersupport@adoredbeauty.com with your order number, one of our team will be able to advise the best next steps to take.

How do I cancel my order? +

Unfortunately we start processing your order as soon as it's placed. We are unable to change or cancel orders once they are made.

How long does shipping take? +

We offer either 24 hour or 48 hour tracked delivery with Royal Mail.

What should I do if I receive the wrong or a damaged product? +

In the event you have received a defective or damaged item, please contact us immediately at customersupport@adoredbeauty.com with the following information:

  • Your order number (found on the original order confirmation)
  • Which item is damaged
  • A description

All claims for orders arriving without the correct/missing items must be made within 7 days of the delivery date.

Do you test on animals and are you cruelty free? +

In line with the European cosmetics industry requirements, Adored By, nor any third party acting on our behalf, have never conducted and will never conduct any animal testing on any of our products. The European safety assessments conducted on our products do not require animal test data.

Which skin types are Adored By products suitable for? +

Our products have been formulated to work with all skin types whether they are dry, oily, or somewhere in between. The full ingredients list is available on the product page and on the product packaging. If you have skin sensitivities, we recommend conducting a patch test or asking your health care provider if our products will be suitable for you.